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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right don’t.
We highly recommend that you must review your order carefully before placing it. We can assure that all items supplied must be as described and fit for their general or specific purpose. If in any way you are not satisfied with your purchase, we can request a replacement or refund in 14 days after the products arrived at your place.
SOGA will accept a repair, return or refund requests if:
Change of mind returns:
Purchases made by mistake:
Product not as described:
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item (based on the box/packaging) DO NOT OPEN IT. We will not accept any returns or provide refunds if the items have been tampered with, or not in their original condition. Please keep the item and contact us at INFO@SOGAINTERNATIONAL.COM for assistance.
We reserve the right not to offer or reject a replacement or refund where the item fault is a result of misuse or neglect.