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TERMS AND CONDITIONS
These Terms constitute an agreement made between the website user and us. You must not access or use this website unless you accept all of these Terms. By accessing and using this website you confirm your acceptance of these Terms
1. Intellectual Property
The trademarks on this website belong to us, our licensors, or our affiliates. Likewise, the materials and content on this website are our intellectual property and belong to us. Without permission, any unregistered drop shipping website or channel cannot use, copy, or reproduce. As a registered drop shipper, you may use and reproduce the limited content on this website. These include your personal use provided you acknowledge this website as your source.
2. Limited permission to use
As a registered drop shipper, you may view, download, or print portions of this website (and you may otherwise use the permitted functionality of this website) solely for your personal use, provided that you agree not to change or delete any copyright or proprietary notices from such portions.
3. Account Registration
To be able to be registered as a drop shipper, you must provide all requested registration details as a drop shipper in the registration form provided. Your Personal Information is stored in a manner that reasonably protects it from misuse and unauthorized access, modification, or disclosure.
4. Price and Payment
All prices on this website and the product feed are GST inclusive with free shipping. The prices for the goods are stated and payable in Australian dollars (AUD). If there is a problem with your payment (for example, if your credit/debit card transaction is declined), we may contact you to make alternative payment arrangements.
The Dropshipper shall be obligated to remit upfront payment for the initial order and subsequent orders, contingent upon the Supplier receiving multiple orders from the Dropshipper. These payment terms shall only apply if the Dropshipper can demonstrate a satisfactory purchase history.
The Drop shippers are given a maximum credit limit of 500AUD applicable within 7 days of payment terms unless otherwise agreed in writing that you are entitled to such additional credit amount. In the case, the given amount exceeds, Soga has the right to collect advance payment before dispatch. If the overdue payment has not been settled, Soga has the right not to process the new order unless the overdue is settled, however, delayed payment within 1 to 3 business days is acceptable if the payment cycle falls on weekends or public holidays.
Any product claims under the return/refund policy should not affect the 7 days payment terms. All invoices shall be paid before the due date regardless of the pending product claims. Drop shippers should not use pending product claims as the cause of late payment.
5. Order Processing
All orders are processed by our system automatically, please make sure order information (Order Number, Shipping Name, Shipping Address, Product SKU and Quantity) is accurate before sending it to our system for processing. Where any product is listed on this website with an incorrect price or any incorrect information, we reserve the right to cancel your order (regardless of whether you have made payment for that order). If you have already made payment for an order that is subsequently canceled by us, we will refund the amount paid by you for that order.
A drop shipper's responsibility is to check the updated product pricing, descriptions, stock levels, and other information from the given product feed link to avoid any issues in the future. Download the latest feed to see the product updates. (Copy the link and paste it to the incognito window).
6. Taxes, Duty and Other Charges
Business registered in Australia: Payment is required to be paid to Soga Australian Bank Account therefore 10% GST will apply to all product orders. Business registered in New Zealand: Payment is required to be paid to Soga NZ Bank Account therefore 15% GST will apply to all product orders. For international shipping, any duties, customs clearance fees, or other charges are the responsibility of the drop shipper.
7. Shipping Time Frame
Shipment will take 2-3 business days if the given address is within Victoria, 3-5 business days if within NSW and SA, 5-7 business days if, within QLD, 7-10 business days if within WA and NT, and 10 business days if within New Zealand. We will provide the tracking number and the ETA will be given on the courier’s tracking site for your reference. But for some instances, delivery might take longer than expected due to various reasons. If the package is not within the time frame given, please track your order or contact us.
8. Contact Information
It is the Dropshippers’ sole responsibility to keep the lines open for any urgent concerns and to inform Soga if there will be changes to the contact details provided, Soga has the right to terminate the contract without prior notice if all contact details are uncontactable.
9. Drop shipper Change of Mind Policy
It is the responsibility of the drop shipper to verify and finalize the orders before sending them to the Soga support team. Once sent, the support team will process the orders right away. The drop shipper will be liable for any costs (shipping, packaging cost & product costs) if he cancels the orders after sending them to the supplier (SOGA). You may refer to this link https://www.sogainternational.com/pages/dropshipping-terms-and-conditions
WARRANTY TERMS AND CONDITIONS
For warranty Terms and Conditions, you may refer to this link https://www.sogainternational.com/pages/warranty
For the company’s return policies, you may refer to this link https://www.sogainternational.com/pages/returns